vjx99 Privacy Policy
Your personal information is our top priority. Read this policy to learn in detail how we collect, use, and keep your information secure.
Introduction and Scope
vjx99 ("we", "our", "platform") provides a safe and trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how vjx99 collects, processes, stores, and protects your personal information when you visit our website https://vjx99.cam and use our services.
This policy applies to all individuals who browse our website, registered members, and everyone who uses our services. By using our platform, you are considered to have agreed to the terms of this privacy policy.
What Information We Collect
2.1 Registration and Account Information
When creating an account, we collect the following information:
- Full name
- Mobile number (for bKash, Nagad, or Rocket verification)
- Email address
- Date of birth (for age verification)
- Preferred username and password
- National ID card or passport details (for verification where required)
2.2 Financial and Payment Information
To process deposits and withdrawals, we collect the following information:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Information related to withdrawal methods
We do not store any bank card or full payment card numbers.
2.3 Automatically Collected Information
Information collected automatically while using our platform:
- IP address and device identification details
- Browser type and version
- Pages visited and click history
- Session duration and login time
- Information obtained from cookies and tracking technologies
- Referral source (where you came from before reaching our site)
2.4 Gameplay and Activity Information
Information generated while using our services:
- Betting history and gameplay records
- Win and loss statistics
- Bonus usage and wagering history
- Records of contact with our customer support team
Purpose of Information Use
vjx99 uses your collected information for the following lawful purposes:
| Purpose | Description |
|---|---|
| Account Management | Handling registration, verification, login security, and ensuring account safety. |
| Payment Processing | Completing deposits, withdrawals, and financial transactions smoothly. |
| Customer Support | Providing assistance 24/7 via live chat and email in Bengali. |
| Platform Improvement | Analyzing user experience and improving the quality of our services. |
| Fraud Prevention | Detecting suspicious activity and protecting platform security. |
| Legal Compliance | Following applicable laws and regulations and maintaining necessary records. |
| Bonuses and Promotional Offers | Sending relevant bonus, cashback, and promotion offers (subject to consent). |
| Responsible Gaming | Identifying problematic behavior and ensuring necessary support and intervention. |
Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help remember your preferences and improve the functionality of the site.
4.2 What Types of Cookies Do We Use?
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember your language preferences and settings.
- Analytical Cookies: For analyzing site traffic and user behavior.
- Performance Cookies: For monitoring page load times and overall performance.
4.3 Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may cause some features of our platform to not work properly. Please refer to your browser's help guide.
Information Disclosure and Sharing
vjx99 does not sell your personal information to third parties. Information may be shared only in the following limited and specific circumstances:
5.1 Service Providers
Limited information is shared with trusted third-party service providers for payment processing, technology infrastructure, security verification, and customer support. These organizations are obliged to use the information only for the specified purpose and to maintain the standards of this privacy policy.
5.2 Legal Requirements
We may disclose information when required to comply with a court order, a lawful request from an investigating authority, or applicable legal obligations. Such disclosure will always be limited to what is legally required.
5.3 Fraud Prevention and Security
Information may be used where necessary to protect platform security, detect and prevent fraud, and comply with anti-money laundering (AML) regulations.
Information Security Measures
vjx99 uses industry-standard technologies and practices to keep your information secure. The key components of our security framework are described below:
SSL Encryption
SSL/TLS encryption is used across our entire platform, keeping all data exchanged between your browser and our servers secure.
Password Hashing
Your password is protected by industry-standard cryptographic hashing algorithms. No one, not even our staff, can read your password directly.
Access Controls
Through strict access control policies, only authorized personnel receive limited access to the information needed for their specific role.
Regular Security Audits
Our systems and infrastructure undergo regular security reviews to identify and address any vulnerabilities.
Data Backup
Your information is stored in secure backup systems so that data is not lost in the event of a technical issue.
Suspicious Activity Monitoring
Unusual logins, transactions, or access patterns are continuously monitored through automated systems and human experts.
Information Retention and Deletion
7.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed or deactivated, certain information may be retained for a defined period as required by legal obligations, dispute resolution, or fraud prevention.
7.2 Financial Records
Transaction records must be retained for an extended period in accordance with applicable financial regulations. Such information is limited strictly to legal requirements and is not used for any other purpose.
7.3 Data Deletion Requests
You may request deletion of your personal information by contacting our customer support team. Information that must be retained to meet legal obligations will be excluded, and the remaining information will be deleted within a reasonable time.
User Rights
As a vjx99 member, you have the following rights regarding your personal information:
Right to Access
You may request a copy of your personal information held by us at any time.
Right to Rectification
If there is any inaccuracy in your stored information, you may request a correction. This can be done through account settings or by contacting our customer support team.
Right to Erasure
Within the limits of legal obligations, you may request deletion of your personal information. To close your account entirely, contact us via 24/7 live chat.
Right to Object to Processing
You may withdraw your consent for marketing communications at any time. Let us know via email or live chat and we will respect your preference.
Third-Party Services and Links
9.1 Game Providers
Our platform offers games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These providers may collect certain technical information during gameplay, which is governed by their own privacy policies.
9.2 Payment Processors
When transacting via bKash, Nagad, and Rocket, the privacy policies of those services apply. We are not responsible for the policies of these payment service providers; for any data protection matters related to payments, please contact the relevant service provider directly.
Policy Changes and Notices
vjx99 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A prominent notice will be displayed on the platform
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. So check this page regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our customer service team:
Please also read our Terms & Conditions and Responsible Gaming pages. We are always committed to providing a safe and enjoyable experience at vjx99.